Questions? Here are some answers 🧡
If you have any further questions or would like to clarify any points, our customer service team remains at your disposal via the contact form or by email: joolie.contact@gmail.com
Frequently Asked Questions
Delivery
How long does it take for my order to be processed?
Your order will be processed within 2 working days in our warehouse.
What are the delivery times?
Our delivery times depend on the destination country and the carriers chosen.
Europe (France, Belgium, Switzerland, Luxembourg, Germany, England, etc.): 4 to 14 working days
International (Canada, US, etc.): 8 to 15 working days
How do I track my order?
Once your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a second email with a tracking number. You can track your order on the chosen carrier's website.
Returns
I would like to make a return, how do I do this?
To make a return, you have 14 days after receiving it to return it to us. To do so, contact customer service by email at joolie.contact@gmail.com
You can find more information in the refund policies
Can I get a refund?
Yes, you have 14 days to return the item to us in its original packaging.
Once your order is received you will receive your refund within 7 to 14 days.